Text messages are the one thing that reaches every customer in Nepal, smartphone or not. They are prepaid, so they are worth keeping an eye on.
Checking your balance
The SMS screen shows what is left as a large number, which turns red under twenty, with a meter, how much of your pack is used, and an estimate of how many days remain at the rate you have been sending over the last month. That estimate is the useful part: 200 credits is plenty for one shop and a fortnight for another.
What spends a credit
- A payment reminder sent to an udharo customer.
- Messages your shop sends to a guest about a booking or an order, where you have those switched on.
Notifications inside PasaPOS, such as the badge for a new online order, cost nothing. Only messages that leave the system to a phone use a credit.
Writing a message people read
Keep it to one message. Lead with your shop name, because an unknown number is ignored. State the amount and what it is for. Say what you want to happen. "Namaste, this is [shop]. Your balance is Rs 2,400 from last month. Please pay at your convenience." That gets paid more often than a long polite paragraph.
Running out
When credits run out, messages stop sending. Nothing else in PasaPOS is affected: you keep billing, the reminder simply is not delivered. Top up before a festival, which is when both your sending and your collections peak.
Templates
What your guests receive is listed under Settings then Messages, where you can read every message the system sends and whether it goes by text, email or both.